Cancellation:

Orders can be cancelled within 1 hour of placing them. After that, they are processed and cannot be cancelled or modified.

Refunds and returns:

Due to the personal-use and sensory nature of Whiff, refunds will not be issued if the jar seal is broken.

1. Return Eligibility

We accept returns only under the following conditions:

• You received a wrong item

• You received a damaged or defective product

• The product is not opened and remains unused

For hygiene and safety reasons, opened or used wellness inhalation products cannot be returned.

2. Return Window

You can place a return request within 7 days of delivery.

After 7 days, we are unable to offer a refund or replacement.

3. Return Process

To request a return:

1. Email us at support@whiffit.in

2. Include your Order ID, reason for return, and photo/video proof (if applicable)

3. Our team will review and approve your request if eligible

4. A pickup will be arranged from your delivery address

4. Refunds

Once we receive and inspect the returned item, your refund will be processed.

Refund will be issued within 3–7 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI.

Shipping charges are non-refundable.

5. Replacement Policy

If you received a defective or damaged product, we will send a free replacement, subject to stock availability.

6. Order Cancellation

• Orders can be cancelled before they are shipped.

• Once shipped, the order cannot be cancelled.

• If the order is refused or returned to origin (RTO), only the product cost minus shipping charges will be refunded.

7. Contact Us

For any support related to returns or refunds:

📧 Email: support@whiffit.in
🌐 Website: www.whiffit.in

HerbNexus Private Limited  

GST: 27AAHCH8340N1Z2

Registered Address: 52, vidya nagar, near shitla mata mandir nagpur 440024

Email: support@whiffit.in